IMPORTANT NOTICE

This Sales, Subscription, Refund, and Creative Services Policy (“Policy”) applies to all users, customers, subscribers, advertisers, brokers, agents, investors, property owners, business partners, contractors, vendors, and other parties interacting with LiBe Holdings, S.A.S., and any of its parents, subsidiaries, affiliates, successors, assigns, related entities, controlled entities, commonly controlled entities, licensed operators, authorized representatives, officers, directors, employees, contractors, agents, brokers, partners, and service providers (collectively, “LiBe,” “Company,” “we,” “our,” or “us”).

This Policy governs all purchases, subscriptions, memberships, advertising services, marketing services, creative services, digital services, software services, consulting services, brokerage-related services, real estate services, lead generation services, content production services, design services, photography services, videography services, and any other products or services offered by LiBe.

By purchasing, subscribing to, ordering, using, or otherwise receiving any LiBe product or service, you acknowledge that you have read, understood, and agreed to this Policy.

1. SALES POLICY

All purchases made through LiBe are subject to this Policy, our Terms of Service, Privacy Policy, and any applicable service agreements.

Prices, fees, and charges may change at any time without prior notice unless otherwise required by law.

LiBe reserves the right to:

• Refuse any order
• Cancel any order
• Limit quantities
• Suspend services
• Modify pricing
• Correct pricing errors
• Verify customer information

2. SUBSCRIPTION SERVICES

Certain services may be offered on a recurring subscription basis.

Subscriptions may include:

• Real estate marketing services
• Advertising services
• Lead generation services
• MLS-related services
• Software services
• Membership programs
• Premium platform access
• CRM services
• Marketing automation services
• Consulting services

3. AUTOMATIC RENEWAL

Unless otherwise stated in writing, subscriptions automatically renew at the end of each billing cycle.

Billing cycles may be:

• Monthly
• Quarterly
• Semi-Annual
• Annual
• Multi-Year

Customers authorize LiBe to charge the payment method on file for all renewal charges.

4. CANCELLATION OF SUBSCRIPTIONS

Customers may cancel subscriptions through designated account management tools or by contacting LiBe.

To avoid renewal charges, cancellation requests should be submitted at least seven (7) days before the next billing date unless local law requires a different period.

Cancellation shall take effect at the conclusion of the current billing period unless otherwise required by law.

5. NO GUARANTEE OF RESULTS

LiBe does not guarantee:

• Sales
• Leads
• Revenue
• Closings
• Property sales
• Property rentals
• Investment returns
• Website traffic
• Advertising performance
• Search engine rankings
• Conversion rates
• Marketing performance

Results vary based upon numerous factors outside LiBe’s control.

6. CREATIVE SERVICES

Creative services may include:

• Graphic design
• Branding
• Logo design
• Photography
• Videography
• Drone photography
• Video editing
• Content creation
• Advertising creatives
• Social media content
• Website design
• Website development
• Copywriting
• Marketing materials
• Print materials
• Digital media
• AI-assisted content creation

7. CLIENT APPROVALS

Clients are responsible for reviewing and approving:

• Designs
• Drafts
• Marketing materials
• Advertisements
• Videos
• Photography
• Websites
• Content

Approval constitutes acceptance of the deliverable unless otherwise required by law.

8. CREATIVE REVISIONS

Unless otherwise specified in writing:

• Reasonable revisions may be provided.
• Additional revisions may incur additional fees.
• Major redesign requests may require new agreements.

LiBe reserves the right to determine whether requested changes constitute revisions or new work.

9. DIGITAL PRODUCTS

Digital products may include:

• Downloadable files
• Templates
• Software
• Reports
• Digital content
• Marketing assets

Upon delivery or access, digital products are generally considered fully performed services.

10. REFUND POLICY

Subject to applicable law:

• Refund requests must be submitted within twenty-four (24) hours of purchase.
• After twenty-four (24) hours, purchases become non-refundable.
• Refund eligibility may vary depending on the nature of the service.

Where local law grants non-waivable refund rights, those rights shall prevail.

11. NON-REFUNDABLE SERVICES

The following are generally non-refundable once work has commenced, access has been provided, or resources have been allocated:

• Creative services
• Advertising services
• Marketing services
• Lead generation services
• Photography services
• Videography services
• Consulting services
• Custom design work
• Custom development work
• Subscription fees already earned
• Digital products already delivered
• AI-generated content services
• Campaign management services

12. RESCHEDULING FEES

Where appointments, shoots, consultations, or production services have already been scheduled, LiBe may charge rescheduling fees.

Unless otherwise agreed:

• A minimum rescheduling fee of USD $50 may apply.
• Additional costs may apply if third-party resources have been reserved.

13. CLIENT DELAYS

Client delays may impact:

• Delivery schedules
• Production timelines
• Campaign launches
• Service availability

LiBe shall not be responsible for delays caused by the customer’s inaction, missing information, late approvals, or failure to cooperate.

14. ABANDONED PROJECTS

Projects may be deemed abandoned if a client becomes unresponsive for sixty (60) consecutive days.

LiBe may:

• Close the project
• Archive files
• Reallocate resources
• Charge additional restart fees

15. INTELLECTUAL PROPERTY

Ownership of creative deliverables shall be governed by applicable contracts and intellectual property provisions.

Unless otherwise agreed in writing:

• LiBe retains ownership of pre-existing intellectual property.
• Clients receive only the rights expressly granted.

16. CHARGEBACKS AND PAYMENT DISPUTES

Customers agree to contact LiBe before initiating:

• Chargebacks
• Payment disputes
• Payment reversals

Fraudulent or abusive chargebacks may result in:

• Service termination
• Collection efforts
• Legal action

17. PAYMENT FAILURES

LiBe may suspend services for:

• Failed payments
• Expired payment methods
• Payment disputes
• Delinquent accounts

Outstanding balances remain due.

18. TAXES

Customers are responsible for any:

• Sales taxes
• VAT
• GST
• Withholding taxes
• Customs duties
• Government fees

unless otherwise required by law.

19. INTERNATIONAL APPLICABILITY

This Policy is intended to apply throughout:

• United States
• Puerto Rico
• Canada
• Mexico
• Central America
• South America
• Caribbean jurisdictions

LiBe recognizes that consumer protection, subscription, advertising, e-commerce, telecommunications, and refund laws vary among jurisdictions.

20. MANDATORY LAW SAVINGS CLAUSE

Nothing in this Policy shall limit rights granted by applicable consumer protection laws that cannot legally be waived.

Where local law grants non-waivable rights, protections, remedies, disclosures, cancellation rights, refund rights, or warranties, those provisions shall prevail solely to the extent required by law.

All remaining provisions shall remain valid, enforceable, and binding to the fullest extent permitted by law.

21. LIMITATION OF LIABILITY

To the fullest extent permitted by law, LiBe shall not be liable for:

• Lost profits
• Lost revenue
• Lost business opportunities
• Advertising performance
• Marketing performance
• Search engine rankings
• Lead quality
• Consequential damages
• Indirect damages

LiBe’s total liability shall not exceed the amount paid by the customer for the affected service during the twelve (12) months preceding the claim.

22. GOVERNING LAW

Except where prohibited by mandatory law, this Policy shall be governed by the laws of the Republic of Colombia.

23. JURISDICTION

Except where prohibited by mandatory law, disputes relating to this Policy shall be subject exclusively to the courts located in:

Barranquilla, Atlántico, Colombia.

LiBe Holdings, S.A.S.

NIT: 902-043-981

Barranquilla, Atlántico, Colombia

Puerto Rico Real Estate Broker License: C-17849

All billing inquiries, cancellation requests, refund requests, compliance inquiries, consumer complaints, and legal notices should be submitted to: legal@letslibe.com

LAST UPDATED: September 7, 2026