fair housing and equal opportunity statement
IMPORTANT NOTICE
This Disclosure applies to all users, customers, visitors, subscribers, investors, property owners, buyers, sellers, landlords, tenants, brokers, agents, developers, contractors, lenders, vendors, and other parties interacting with LiBe Holdings, S.A.S., and any of its parents, subsidiaries, affiliates, successors, assigns, related entities, controlled entities, commonly controlled entities, licensed operators, authorized representatives, officers, directors, employees, contractors, agents, brokers, partners, and service providers (collectively, “LiBe,” “Company,” “we,” “our,” or “us”).
By accessing, browsing, registering for, purchasing, subscribing to, communicating with, or otherwise using any website, application, platform, marketplace, communication channel, listing service, marketing service, advertising service, investment-related service, software, content, digital product, subscription service, or related offering operated by LiBe, you acknowledge and agree to be bound by this Disclosure and all related legal policies.
1. Our Commitment
LiBe Holdings SAS is committed to fair, equal, respectful, and non-discriminatory access to housing and real estate opportunities.
We believe that every person should have the opportunity to search for, inquire about, buy, sell, rent, lease, finance, invest in, or otherwise participate in real estate without unlawful discrimination, harassment, exclusion, intimidation, retaliation, or unequal treatment.
LiBe Holdings SAS supports equal housing opportunity and is committed to complying with applicable fair housing, anti-discrimination, consumer protection, accessibility, privacy, and real estate laws in the jurisdictions where we operate or provide services.
2. Company Information
LiBe Holdings SAS
NIT: 902-043-981
Registered Office: Barranquilla, Atlántico, Colombia
Legal & Compliance Contact: legal@letslibe.com
All fair housing complaints, discrimination, accessibility, or legal inquiries should be sent to: legal@letslibe.com
3. Scope of This Statement
This Fair Housing & Equal Opportunity Statement applies to:
- The LiBe website.
- Property listings.
- Property search tools.
- Buyer inquiries.
- Seller inquiries.
- Rental inquiries.
- Leasing inquiries.
- Investment-related property opportunities.
- Marketing and advertising.
- Communications by email, SMS, WhatsApp, phone, social media, chat, and other channels.
- Customer support interactions.
- Real estate referrals.
- Interactions with agents, brokers, developers, property owners, landlords, tenants, buyers, sellers, investors, vendors, and business partners.
This Statement applies to all users, customers, prospects, visitors, agents, property owners, developers, landlords, tenants, brokers, representatives, employees, contractors, and business partners who interact with LiBe or use LiBe’s services.
4. General Non-Discrimination Policy
LiBe does not unlawfully discriminate, and does not permit unlawful discrimination through its services, based on any legally protected characteristic.
Depending on applicable law, protected characteristics may include, without limitation:
- Race.
- Color.
- Ethnicity.
- Ancestry.
- National origin.
- Citizenship or immigration status is protected by law.
- Religion.
- Creed.
- Sex.
- Gender.
- Gender identity.
- Gender expression.
- Sexual orientation.
- Marital status.
- Family status.
- Familial status.
- Pregnancy.
- Parenthood.
- Age.
- Disability.
- Medical condition.
- Genetic information.
- Language.
- Accent.
- Socioeconomic condition, which is protected by law.
- Source of income, which is protected by law.
- Public assistance status is protected by law.
- Veteran or military status is protected by law.
- Political opinion is protected by law.
- Any other characteristic protected by applicable local, national, regional, or international law.
This policy applies to all real estate-related activities, including advertising, listing, showing, renting, selling, buying, leasing, financing, referral services, property recommendations, property inquiries, negotiation support, communications, customer service, and platform access.
5. Equal Access to Real Estate Services
LiBe is committed to providing equal access to its real estate platform and services.
We will not knowingly:
- Refuse service for unlawful discriminatory reasons.
- Deny access to property information for unlawful discriminatory reasons.
- Provide different service quality for unlawful discriminatory reasons.
- Misrepresent property availability for unlawful discriminatory reasons.
- Discourage a person from viewing or inquiring about a property for unlawful discriminatory reasons.
- Direct or steer users toward or away from neighborhoods, properties, communities, or buildings based on protected characteristics.
- Apply different qualification standards for unlawful discriminatory reasons.
- Publish discriminatory advertisements.
- Assist third parties in discriminatory conduct.
- Retaliate against any person who raises a good-faith fair housing concern.
6. Property Listings and Advertising Standards
LiBe prohibits discriminatory language, preferences, limitations, exclusions, or coded language in property listings, advertisements, photographs, videos, captions, tags, descriptions, metadata, or promotional materials.
Listings and advertisements should not state or imply unlawful preferences based on protected characteristics.
Prohibited or restricted listing practices may include, depending on applicable law:
- Stating that a property is intended for only certain racial, religious, ethnic, national, gender, family, or social groups.
- Discouraging families with children who are protected by law.
- Excluding persons with disabilities.
- Refusing reasonable accessibility-related requests where legally required.
- Using coded phrases that imply discriminatory preference.
- Publishing occupancy preferences that violate applicable law.
- Targeting or excluding audiences in advertising based on protected characteristics is prohibited.
- Misrepresenting availability because of a protected characteristic.
- Refusing to respond to inquiries from users based on protected characteristics.
LiBe reserves the right to reject, remove, edit, suspend, or investigate any listing, advertisement, content, message, user account, or communication that we believe may violate fair housing, anti-discrimination, consumer protection, platform, or legal requirements.
7. No Steering
LiBe does not support steering.
“Steering” means directing, encouraging, discouraging, or influencing a person’s housing choice based on protected characteristics, instead of objective property preferences such as budget, location requested by the user, property type, size, amenities, availability, transaction type, or other lawful criteria.
LiBe representatives, partners, agents, and service providers should not:
- Recommend neighborhoods based on race, ethnicity, religion, nationality, family status, or similar protected characteristics.
- Discourage users from areas based on protected characteristics.
- Make assumptions about where a person “belongs.”
- Limit search results based on protected traits.
- Provide demographic opinions in a way that may encourage discriminatory housing decisions.
Users are encouraged to independently evaluate neighborhoods and properties based on lawful, objective criteria.
8. No Redlining or Discriminatory Market Exclusion
LiBe does not support redlining, discriminatory exclusion, or unequal access to real estate services based on location when such conduct is connected to protected characteristics.
LiBe will not knowingly use location-based criteria to unlawfully deny or reduce services to communities based on race, ethnicity, national origin, income level, where protected, or other protected characteristics.
9. Accessibility and Disability Accommodation
LiBe supports accessibility and equal access for persons with disabilities.
Where required by applicable law, LiBe will make reasonable efforts to support accessibility in connection with:
- Website access.
- Property inquiries.
- Communications.
- Appointment coordination.
- Accessible formats.
- Reasonable accommodation requests.
- Reasonable modification-related information, where applicable.
- Service animal-related inquiries where applicable law protects such rights.
Requests for accessibility support may be submitted to: legal@letslibe.com
Subject line: Accessibility / Fair Housing Request
LiBe will review accessibility-related requests in good faith and respond in accordance with applicable law and operational feasibility.
10. Service Animals and Assistance Animals
Where applicable law provides protections for service animals, assistance animals, emotional support animals, guide animals, or similar support animals, LiBe expects property owners, landlords, agents, brokers, and partners to comply with those requirements.
LiBe does not provide legal determinations regarding whether a particular animal qualifies under applicable law. Users and property providers should consult local legal requirements.
11. Families, Children, and Occupancy
LiBe does not support unlawful discrimination against families with children or persons with parental, pregnancy, family, or familial status where such protections apply.
Occupancy limits, age-restricted housing, student housing, senior housing, or similar housing classifications may be lawful only where permitted by applicable law.
Any occupancy or age-related restriction must be lawful, objective, consistently applied, and not used as a pretext for discrimination.
12. Source of Income and Financial Criteria
Some jurisdictions protect users from discrimination based on lawful source of income, housing vouchers, subsidies, public assistance, employment type, pension income, or other lawful income sources.
Where such protections apply, LiBe expects landlords, sellers, agents, property owners, and partners to comply with applicable law.
LiBe may display or facilitate lawful financial criteria, but such criteria must not be applied in a discriminatory, deceptive, arbitrary, or unlawful manner.
13. Advertising Platforms and Audience Targeting
LiBe may use digital advertising tools, social media advertising, search advertising, retargeting, and analytics platforms.
LiBe does not intend to use advertising tools to unlawfully exclude, target, or discriminate against users based on protected characteristics.
Where applicable, LiBe will use available housing, credit, employment, or special ad category settings required by advertising platforms or law.
LiBe expects its marketing partners, agencies, contractors, and advertisers to comply with fair housing, equal opportunity, consumer protection, and advertising laws.
14. Third-Party Listings, Agents, Owners, and Brokers
Some property information may be provided by third parties, including agents, brokers, developers, landlords, property managers, sellers, owners, MLS/IDX sources, listing feeds, advertising partners, or public sources.
LiBe expects all third parties who provide listings, content, communications, or services through LiBe to comply with fair housing and anti-discrimination laws.
LiBe is not responsible for discriminatory conduct by independent third parties that occurs outside LiBe’s control, but LiBe may take action when it becomes aware of conduct that violates this Statement or applicable law.
Such action may include:
- Removing listings.
- Suspending accounts.
- Restricting access.
- Refusing publication.
- Reporting concerns where appropriate.
- Terminating relationships.
- Preserving evidence.
- Cooperating with lawful investigations.
15. User Conduct
Users agree not to use LiBe’s website, forms, messaging tools, property inquiry tools, or communications to discriminate, harass, threaten, exclude, intimidate, mislead, or retaliate against any person based on protected characteristics.
Users may not submit discriminatory preferences, unlawful screening criteria, discriminatory advertisements, or exclusionary messages through the platform.
LiBe may remove or restrict content or users that violate this policy.
16. Employee, Contractor, and Partner Expectations
LiBe expects its employees, contractors, representatives, vendors, agents, marketing partners, and business partners to follow fair housing and anti-discrimination principles.
Anyone acting on behalf of LiBe should:
- Treat users respectfully and equally.
- Avoid discriminatory assumptions.
- Avoid steering.
- Avoid protected-class-based recommendations.
- Use objective property criteria.
- Escalate fair housing concerns.
- Maintain professional communications.
- Follow applicable laws and platform policies.
17. Objective Property Search Criteria
LiBe may help users search for properties based on lawful and objective criteria, including:
- Location requested by the user.
- Price.
- Property type.
- Number of bedrooms.
- Number of bathrooms.
- Lot size.
- Building size.
- Amenities.
- Availability.
- Transaction type.
- Rental or purchase budget.
- Pet policies are lawful.
- Accessibility features.
- Parking.
- Furnishing status.
- Property condition.
- User-selected preferences.
LiBe does not guarantee that all properties will be available, suitable, lawful for a particular use, financeable, insurable, accessible, or compliant with all user preferences.
18. No Legal, Financial, or Real Estate Advice
This Fair Housing & Equal Opportunity Statement is not legal advice.
LiBe does not provide legal opinions regarding the application of fair housing or anti-discrimination laws to a specific transaction unless expressly stated in a separate written agreement.
Users, landlords, sellers, buyers, tenants, agents, brokers, developers, and property owners should consult qualified legal counsel regarding specific obligations.
19. Countries and Jurisdictions Across the Americas
LiBe recognizes that fair housing, equality, accessibility, consumer protection, real estate, advertising, and anti-discrimination laws vary across the Americas.
This Statement is designed to reflect broad equal housing principles applicable across jurisdictions, including Colombia, the United States, Canada, Mexico, Brazil, Peru, Chile, Argentina, Panama, Costa Rica, Uruguay, Ecuador, the Caribbean, and other countries in the Americas.
Where local law provides stronger protections than this Statement, local law controls.
Where this Statement provides broader internal standards than local law, LiBe may voluntarily apply those standards as part of its commitment to fairness and equal opportunity, unless prohibited by law.
20. Colombia-Specific Commitment
LiBe Holdings SAS is registered in Barranquilla, Colombia, and is committed to respecting the principles of constitutional equality, dignity, privacy, and non-discrimination recognized under Colombian law.
LiBe does not support discriminatory conduct that violates Colombian anti-discrimination, consumer protection, commercial, data protection, or constitutional principles.
Complaints or concerns may be submitted to: legal@letslibe.com
21. United States Fair Housing Notice
For users, properties, or transactions subject to United States law, LiBe supports compliance with the federal Fair Housing Act and applicable state and local fair housing laws.
The U.S. Fair Housing Act generally protects people from discrimination in housing-related activities, including renting, buying, mortgage-related activities, and other housing-related services.
Under U.S. federal law, protected classes include race, color, national origin, religion, sex, familial status, and disability. State or local laws may provide additional protections.
22. Canada Equal Housing Notice
For users, properties, or transactions subject to Canadian law, LiBe supports compliance with applicable federal, provincial, and territorial human rights laws.
Protected grounds may include race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, and other grounds depending on the province or territory.
23. Brazil Equal Opportunity Notice
For users, properties, or transactions subject to Brazilian law, LiBe supports the principles of equal treatment and non-discrimination, as reflected in Brazilian constitutional and legal protections.
LiBe does not support discriminatory exclusion or unequal treatment in housing-related services based on protected characteristics.
24. Complaints and Reporting
If you believe that you experienced or witnessed discriminatory conduct, unfair treatment, inaccessible service, unlawful steering, discriminatory advertising, harassment, retaliation, or any other fair housing concern involving LiBe’s services, please contact us promptly.
Send complaints to: legal@letslibe.com
Subject line: Fair Housing Complaint
Please include:
- Your full name.
- Your contact information.
- The property or listing involved, if applicable.
- The date of the incident.
- A description of what happened.
- Names of involved persons, if known.
- Screenshots, messages, emails, or supporting documents, if available.
- The outcome you are requesting.
LiBe will review complaints in good faith and may request additional information.
25. No Retaliation
LiBe prohibits retaliation against any person who, in good faith:
- Reports a fair housing concern.
- Files a complaint.
- Requests accommodation.
- Cooperates with an investigation.
- Opposes discriminatory conduct.
- Exercises legal rights.
Retaliation may result in account restrictions, termination of service, removal of content, termination of business relationships, or other appropriate action.
26. Investigation and Remedial Action
When LiBe receives a fair housing concern, LiBe may take reasonable steps to review the matter.
Depending on the circumstances, LiBe may:
- Review listings, communications, and account activity.
- Contact the involved parties.
- Request documentation.
- Remove or modify content.
- Suspend or terminate accounts.
- Restrict access to services.
- Escalate the matter internally.
- Preserve records.
- Cooperate with lawful authorities.
- Take other appropriate remedial action.
LiBe does not guarantee any specific outcome and may be limited by available information, legal restrictions, third-party conduct, or jurisdictional limitations.
27. Relationship to Other Policies
This Statement should be read together with LiBe’s:
- Terms of Service.
- Privacy Policy.
- Personal Data Processing Policy.
- Cookie Policy.
- Property Listing Disclaimer.
- MLS/IDX Disclaimer.
- Communications Consent Policy.
- Accessibility Statement.
- Other legal notices posted on the website.
If there is a conflict between this Statement and mandatory applicable law, applicable law will control.
28. Reservation of Rights
LiBe reserves all rights, defenses, remedies, limitations, and protections available under applicable law.
Nothing in this Statement creates a guarantee of housing availability, transaction success, financing approval, legal compliance by third parties, or acceptance of any application, offer, inquiry, or transaction.
Nothing in this Statement creates an agency, fiduciary, brokerage, legal advisory, financial advisory, or attorney-client relationship unless expressly agreed in a separate written agreement.
29. Updates to This Statement
LiBe may update this Fair Housing & Equal Opportunity Statement from time to time to reflect legal, operational, or platform changes, or improved compliance practices.
The updated version will be posted on our website with a revised “Last Updated” date.
LiBe Holdings SAS
NIT: 902-043-981
Registered Office: Barranquilla, Atlántico, Colombia
Email: legal@letslibe.com
Last Updated: September 7, 2026
CONTACT INFORMATION
For fair housing, equal opportunity, accessibility, legal, or compliance inquiries, contact:
LiBe Holdings, S.A.S., and any of its affiliates